Privacy Policy
Effective Date: 1 July 2026
Coast Canopies (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 2020 (New Zealand).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use https://coastcanopies.co.nz or interact with our business.
1. Information We Collect
We may collect personal information including:
Full name
Email address
Phone number
Company name (where applicable)
Delivery address
Billing address
Vehicle details relevant to your enquiry
Product preferences
Payment information (processed securely through payment providers)
Communications with us
We may also collect technical information including:
IP address
Browser type
Device information
Website usage statistics
Cookies and analytics data
2. How We Collect Information
Information may be collected when you:
Complete a contact form
Request a quotation
Purchase products
Subscribe to updates
Contact us by phone or email
Browse our website
Communicate through social media
3. Why We Collect Your Information
We collect personal information to:
Respond to enquiries
Prepare quotations
Process orders
Deliver products
Arrange installations
Provide customer support
Manage warranties
Improve our website and services
Comply with legal obligations
Prevent fraud and maintain security
4. Cookies
Our website may use cookies to:
Remember user preferences
Improve website performance
Measure visitor activity
Enhance user experience
You may disable cookies through your browser settings, although some website functionality may be affected.
5. Website Analytics
We may use analytics services to understand:
Website traffic
Popular pages
Visitor behaviour
Marketing performance
These services generally collect aggregated information and do not directly identify individual users.
6. Marketing Communications
If you choose to receive marketing communications, we may send information regarding:
New products
Promotions
Industry updates
Company news
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
7. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
Delivery providers
Installation partners
Payment processors
IT service providers
Professional advisers
Government authorities where legally required
These parties are expected to protect your information and use it only for authorised purposes.
8. Payment Security
Payments made through our website are processed using secure third-party payment providers.
Coast Canopies does not store full credit card or debit card details on its servers.
9. Data Security
We take reasonable steps to protect personal information against:
Loss
Unauthorised access
Misuse
Alteration
Disclosure
Despite our efforts, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain business records
When information is no longer required, it will be securely deleted or anonymised where appropriate.
11. Your Rights
Under the Privacy Act 2020, you have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Ask questions about how your information is used.
Withdraw consent where processing is based on consent, subject to legal or contractual limitations.
Requests may be made by contacting us using the details available on our website.
12. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.
13. Children’s Privacy
Our website and services are not intended for children under the age of 16 without parental or guardian involvement.
We do not knowingly collect personal information from children without appropriate consent.
14. International Data Transfers
Some service providers used by Coast Canopies may store or process information outside New Zealand.
Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality.
The latest version will always be available on our website.
16. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact Coast Canopies using the contact details published on our website.
If you believe your privacy concerns have not been resolved, you may contact the Office of the Privacy Commissioner (New Zealand) for further guidance.